To be eligible for a return, the item must be in the same condition as when you received it, unused, and in its original packaging. You will also need a receipt or proof of purchase.
Please note
Contact deadline: Please contact us about any damage, defect, or incorrect item within 7 days of delivery.
If you would like to request an exchange or refund, please contact us at info@vishwasjapan.com. If the item needs to be returned, we will provide return instructions. If a refund is approved, we will contact you and issue it by bank transfer. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, please contact us at info@vishwasjapan.com.
Damage, defects, or other issues: Please inspect your order when it arrives. If an item is damaged or defective, or if you receive the wrong item, contact us immediately so that we can assess the issue and address it.
Items that cannot be returned: Made-to-order items cannot be returned or exchanged for reasons of customer preference due to their nature. For other items, if the product page clearly states that the item is non-returnable and explains why, we do not accept returns or exchanges for reasons of customer preference based on the stated reason. However, if an item differs from its product-page description, is damaged or defective, or is delivered incorrectly, please contact us within 7 days of delivery.
Refunds: We will assess the item's condition and, if it needs to be returned, inspect it after receiving it. We will then let you know whether your refund has been approved. If approved, we will process the refund within 10 business days. It may take additional time for the refund to appear in your bank account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@vishwasjapan.com.