Privacy policy

Last updated: October 2, 2026

Vishwas Japan Co., Ltd. (株式会社ビスワス) operates the Vishwas Spices store and website, including related information, content, features, tools, products, and services (the “Services”). Our store uses Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or contact us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have reviewed the collection, use, and disclosure of information described here.

Personal Information We Collect or Process

“Personal information” means information that identifies you or another person, or that can reasonably be linked to you or another person. It does not include information collected anonymously or processed so that an individual cannot be identified. Depending on how you use the Services, where you live, and applicable law, we may collect or process the following categories of personal information:

Contact information: Name, address, billing address, shipping address, phone number, and email address.
Payment information: Payment method, transaction details, payment confirmation, and related information. If you use a card payment method, card information may be processed through a payment service.
Account information: Username, password, security-related information, settings, and preferences.
Transaction information: Products you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.
Communications with us: Information you provide when contacting us, including customer support inquiries.
Device information: Information about your device, browser, network connection, IP address, and other identifiers.
Usage information: Information about when and how you use or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: Information you provide when creating an account, using the Services, or contacting us.
Automatically through the Services: Information collected from your device when you use our website, including through cookies and similar technologies.
From service providers: Information obtained from providers that supply technology or services on our behalf.
From partners or other third parties: Information obtained in connection with providing the Services.

How We Use Personal Information

Depending on how you interact with us and use the Services, we may use personal information for the following purposes:

Providing and improving the Services: Processing orders and payments, arranging shipping, handling returns and exchanges, managing accounts, sending notices, and improving our products and Services.
Marketing and advertising: Sending communications by email, text message, or post, and displaying advertisements on the Services or other websites.
Security and fraud prevention: Authenticating accounts, detecting and investigating potentially fraudulent activity, providing a secure shopping experience, and protecting the Services.
Communicating with you: Responding to inquiries, providing customer support, and contacting you about transactions.
Legal purposes: Complying with applicable law, responding to valid legal processes, handling disputes, and enforcing our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy, including in the following circumstances:

With Shopify and providers that perform services on our behalf, such as payment processing, IT management, data analytics, customer support, data storage, and shipping.
With business and marketing partners in connection with marketing and advertising services. Depending on where you live, you may have choices regarding the use of your information for advertising based on activity across different websites. If you have questions or requests about how your information is used, please contact us using the details below.
When you direct, request, or consent to disclosure to a third party, such as for shipping your order.
With our affiliates or within our corporate group.
When necessary in connection with a business transfer or merger, compliance with legal obligations, enforcement of our terms, or protection of our rights or the rights of others.

Relationship with Shopify

Our store uses Shopify to provide the Services. Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. Information you provide through the Services may be shared with Shopify and third parties as necessary to provide the Services. These providers may be located outside your country of residence.

For more information about how Shopify handles personal information and the rights you may have regarding information Shopify processes, please see Shopify’s Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online services operated by third parties. Please review their privacy policies and terms before using them. We do not control those services and do not guarantee their content or privacy practices.

Children’s Personal Information

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their place of residence. If a child has provided us with personal information, a parent or guardian may contact us using the details below to request its deletion.

Security and Retention of Personal Information

We take steps to protect personal information, but no security measure is perfect. Please avoid using insecure communication channels to send us sensitive information.

How long we retain personal information depends on the purposes for which it is needed, such as providing the Services, managing accounts, complying with legal obligations, and handling disputes.

Your Rights and Choices

Depending on where you live and applicable law, you may have some of the following rights regarding your personal information:

Access: Request access to personal information we hold about you.
Deletion: Request deletion of personal information we hold about you.
Correction: Request correction of inaccurate personal information we hold about you.
Data portability: Request a copy of your personal information or, subject to applicable conditions, request its transfer to a third party.
Marketing emails: Unsubscribe using the option in a promotional email. We may still send non-promotional emails about your orders or account.

To make a request or ask about how we handle personal information, please contact us using the details below. We may need to verify your identity before responding, as permitted or required by law. You can also visit the Shopify Privacy Portal for information about rights relating to data processed by Shopify.

We will not treat you unfavorably because you exercise your rights. We will respond to requests in accordance with applicable law.

Complaints

If you have questions or concerns about how we handle personal information, please contact us using the details below. Depending on where you live, you may also have the right to complain to the relevant data protection authority.

International Transfers of Personal Information

We may transfer, store, or process your personal information outside your country of residence. Where applicable law requires measures for international transfers, we will comply with those requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised version on this website, update the “Last updated” date, and provide notice where required by law.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, or if you wish to exercise your rights, please contact us at:
Phone: 06-6493-7888
Email: vishwasichiban4@gmail.com
Address: 2-1-7 Tonouchicho, Amagasaki, Hyogo 661-0961, Japan

My Basket